Refund policy

Last updated: October 12, 2026

Thank you for your purchase. We hope you are happy with everything in your box. If you are not completely satisfied, we will make it right — with a refund, store credit, replacement, or exchange. Please see below for details.

Perishable Items

Because cheese, charcuterie, and other fresh foods are perishable, we are unable to accept returns of perishable products. If your order arrives damaged, warm, or otherwise not as it should be, please contact us within 7 days of delivery at orders@cheesestorebh.com or (800) 547-1515 and we will take care of it with a refund, store credit, or replacement. Photos of the issue help us resolve it faster.

Non-Perishable Items

Non-perishable items (such as accessories, boards, and pantry goods in unopened packaging) may be returned within 30 days of the purchase date. Returned items must be in new and unused condition, with all original tags and labels attached. Merchandise is covered under its own section.

Merchandise (Apparel, Hats, Aprons & Totes)

We want you to love your Cheese Store gear. If something isn't right, merchandise may be exchanged or returned within 30 days of delivery. Items must be unworn, unwashed, and unused, with all original tags attached.

Finding your size
A few notes on fit:

• Unisex tees run true to size.
• Unisex crew sweatshirts and hoodies have a relaxed, roomy fit. We recommend sizing down for a closer fit.
• Women's tees are cut slimmer and shorter than our unisex styles. If you're between sizes or prefer a looser fit, we recommend sizing up.
• Our vintage lightweight crewnecks are relaxed with a slightly oversized fit.
• Hats are adjustable. Aprons are one size with adjustable straps, and totes are one size.

Not sure? Email orders@cheesestorebh.com before you order and we'll help you find the right fit.

If we made a mistake
If we sent the wrong item or size, or your item arrived damaged or defective, contact us within 7 days of delivery at orders@cheesestorebh.com with your order number and a photo. We'll email you a prepaid return label and ship your replacement right away, at no cost to you.

If you'd like a different size or item
Email orders@cheesestorebh.com with your order number and what you'd like instead. We'll send you a return number and a prepaid return label. A $10 return shipping fee applies; you'll receive a link to pay it along with your return label, and we'll ship your replacement by ground shipping at no charge once it's paid and your return is on its way. Exchanges are subject to availability; if your size or item is sold out, we'll issue store credit or a refund instead, less the $10 return shipping fee.

If you'd like a refund
Email orders@cheesestorebh.com with your order number. We'll send you a return number and a prepaid return label. The $10 return shipping fee comes out of your refund or store credit, so there is nothing to pay up front.

Exchange in store, free
Local? Bring your item and order confirmation to the shop at 9705 S. Santa Monica Blvd and we'll exchange it at the counter at no charge.

Refunds
Refunds are issued to the original form of payment once we receive and inspect your return. Original shipping charges are not refundable unless the return is due to our mistake. Returns on items received as gifts are issued as store credit.

Return Process

To return an eligible item, please email customer service at orders@cheesestorebh.com to obtain a Return Merchandise Authorization (RMA) number. After receiving your RMA number, place the item securely in its original packaging and mail your return to:

The Cheese Store of Beverly Hills
Attn: Returns, RMA #
9705 S Santa Monica Blvd
Beverly Hills, CA 90210
United States

Except as noted for merchandise, return shipping charges will be paid or reimbursed by us.

Refunds

After receiving your return and inspecting the condition of your item, we will process your refund or exchange. Refunds may take 1–2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Exceptions

The following items cannot be returned or exchanged:

 
• Perishable products, including cheese, charcuterie, and fresh foods (we will refund or replace these if there is a problem — see Perishable Items above)
 
• Gift cards
 
• Items marked final sale

For defective or damaged products, please contact us at the details below to arrange a refund or exchange.

Questions

If you have any questions concerning our return policy, please contact us:

(800) 547-1515
orders@cheesestorebh.com