Refund policy

Last updated: June 12, 2026

Thank you for your purchase. We hope you are happy with everything in your box. If you are not completely satisfied, we will make it right — with a refund, store credit, replacement, or exchange. Please see below for details.

Perishable Items

Because cheese, charcuterie, and other fresh foods are perishable, we are unable to accept returns of perishable products. If your order arrives damaged, warm, or otherwise not as it should be, please contact us within 7 days of delivery at orders@cheesestorebh.com or (800) 547-1515 and we will take care of it with a refund, store credit, or replacement. Photos of the issue help us resolve it faster.

Non-Perishable Items

Non-perishable items (such as accessories, boards, and pantry goods in unopened packaging) may be returned within 30 days of the purchase date. Returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an eligible item, please email customer service at orders@cheesestorebh.com to obtain a Return Merchandise Authorization (RMA) number. After receiving your RMA number, place the item securely in its original packaging and mail your return to:

The Cheese Store of Beverly Hills
Attn: Returns, RMA #
9705 S Santa Monica Blvd
Beverly Hills, CA 90210
United States

Return shipping charges will be paid or reimbursed by us.

Refunds

After receiving your return and inspecting the condition of your item, we will process your refund or exchange. Refunds may take 1–2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Exceptions

The following items cannot be returned or exchanged:

     
  • Perishable products, including cheese, charcuterie, and fresh foods (we will refund or replace these if there is a problem — see Perishable Items above)
    •  
  • Gift cards
    •  
  • Items marked final sale

For defective or damaged products, please contact us at the details below to arrange a refund or exchange.

Questions

If you have any questions concerning our return policy, please contact us:

(800) 547-1515
orders@cheesestorebh.com